References & Resources

24-Hour Hotlines & Crisis Lines

Emergency Police, Fire, Medical: 9-1-1
Stop a crime in progress, report a fire, or call for an ambulance.
   
Non-emergency Police: 503-823-3333
Report criminal or suspicious activity or “cold” crime where the suspects have left or there is no suspect information.
 
Oregon Poison Control Center: 800-222-1222
For questions or concerns regarding poisoning or toxic exposure.
 
Multnomah County Mental Health Crisis Line: 503-988-4888
For people experiencing mental illness.
 
Multnomah County Mental Health & Addiction ServicesDrug & Alcohol Helpline: 800-923-HELP
Confidential crisis and referral line for individuals and family members seeking crisis intervention treatment referral and general chemical dependency information.
 
Linea de Ayuda (Drug & Alcohol Helpline for Spanish-speakers): 877-515-7848
Crisis line for speakers of Spanish who are experiencing drug and alcohol problems; staffed by highly skilled volunteer crisis workers.Problem Gambling: 1-877-MY Limit (1-877-695-4648) People wishing to speak with a counselor about problems related to gambling. Treatment is free, confidential and it works.Multnomah County Child Abuse Hotline: 503-731-3100
To report child abuse or for information about abuse.
 
Portland Women’s Crisis Line: 503-235-5333
Hotline for battered women, others in crisis. Shelter information.
 
Multnomah County Domestic Violence ServicesMultnomah County Aging & Disability Services Helpline: 503-988-3646
Information and assistance to seniors, people with disabilities, and caregivers. 
 
YouthLine: 877-553-TEEN (8336)
A peer-to-peer crisis line for teens. Youth working under the supervision of an adult answer calls on diverse topics including substance abuse, depression, self-harm, dating violence and other issues.
 
Youth Seeking Homeless Services & Assistance: 503-432-3986
Hotline for young people under the age of 25 needing shelter, safety off the streets, or other crisis services.
 
Runaway Youth Crisis Line: 503-233-8111
Call if your child (ages 17 and under) has run away from home, and you need crisis intervention or family mediation and reunification services.
 
Oregon Partnership Lifeline/National Suicide Prevention Lifeline: 800-273-TALK (8255)Hopeline Network Suicide Prevention Hotline: 1-800-SUICIDE (784-2433)

Animal Services Call Center: 503-988-7387
To report stray, barking, injured or aggressive animals.

Public Alerts
News and information on major service disruptions in the Portland-Vancouver Metro area.

Crime Prevention

Portland Office of Neighborhood Involvement Crime Prevention Center 
Educational materials, neighborhood demographics, etc.
4747 E. Burnside Street, Portland, OR 97215
Phone: 503-823-4064 (M-F, 8am–5pm)ONI’s Crime Prevention Program publishes a variety of informative handouts. These are available on their website in PDF format. Click here to see a list of ONI crime prevention handouts.Neighborhood Crime Prevention Coordinator: Katherine Anderson, 503-823-3432  
Community organizing, problem-solving advice, and education. Katherine regularly attends the Woodstock Neighborhood Association’s general meetings to provide neighborhood crime updates and crime prevention advice.Crime Prevention Program Manager: 503-823-2030East Precinct Crime Prevention Program Coordinator: 503-823-2781Neighborhood Response Team (NRT):

  • Sgt. Randy Teig: 503-823-4545
  • Kris Barber: 503-823-9704
  • Dave Staab: david.staab[at]portlandoregon.gov

Multnomah County Neighborhood-based Deputy District Attorney:Nathan Vasquez, 503-823-5044

Crime Stoppers: 503-823-HELP (4357) Help solve a crime by submitting a tip.
 
Identity Theft: Federal Trade Commission Consumer Information page

Alarm Information Program: 503-823-0031  
Call for information about home and commercial alarms.
 
PPB Locks Program: 503-823-0284  
Portland Police Bureau program provides free locksmith services for low-income seniors, disabled and crime victims.
 
Sex Offender Registration Unit: 503-378-3720 x4429
Call for list of registered sex offenders in your zip code.
 
VINELink
Online resource provided by the Oregon Department of Corrections and Oregon Department of Justice in cooperation with the Oregon Sheriffs’ Association and the Oregon Youth Authority. Search for information regarding an offender’s current custody status; register to be notified automatically when an offender is released, transferred, escapes, dies or has a change in parole or probation status.

Neighborhood Safety for Kids
A list of tips and resources for neighborhood safety for kids and teens

Emergency Preparedness

PREP Portland
Practical information on getting ready for any potential emergency, from storms and power outages to floods and earthquakes. This information will help you and your neighbors to make it through on your own, since authorities may be overwhelmed and unable to respond promptly after a major disaster. PREP offers step-by-step tips, with printable checklists and links to more information.
 
Portland Bureau of Emergency Management NETs Program
Neighborhood Emergency Teams (NETs) are Portland residents trained by PBEM and Portland Fire & Rescue to provide emergency disaster assistance within their own neighborhoods. NET members are trained to save lives and property until professional responders can arrive.American Red Cross Preparedness Page
Make your own preparedness tool kit, check out life-saving mobile apps, organize a Red Cross presentation or get information for your family, school, or co-workers. Public Alerts
News and information on major service disruptions in the Portland-Vancouver Metro area.

General Neighborhood Resources

Southeast Uplift: 503-232-0010
The Neighborhood Coalition Office for Southeast Portland, SE Uplift provides support and technical assistance to neighborhood associations, community groups and individual community activists for the 20 neighborhoods south of I-84.Portland Office of Neighborhood Involvement
ONI promotes a culture of civic engagement by connecting and supporting all Portlanders working together and with government to build inclusive, safe and livable neighborhoods and communities. Their website contains all kinds of useful information, including How to Host a Block Party and coordination of citywide gatherings to celebrate National Night Out (first Tuesday in August).Resolutions Northwest: 503-595-4890
This non-profit organization provides free or low-cost mediation and facilitation services. Their Neighborhood Mediation Program provides neighbors and families in Portland with a confidential and compassionate process for resolving conflicts in a positive and personal way.

Information & Referral

City/County Information & Referral: 503-823-4000State of Oregon Service Information: 800-SAFENET (723-3638)

Health & Human Services Referral: 2-1-1 (M-F 8am-7pm; Sat/Sun 2-10pm)
On the web: http://211info.org 
Free information about more than 5,000 health, community, and social services that can help. Resources for those who need shelter.
 
Multnomah County Environmental Health Program  
Addresses such issues as: food-borne illness; poor indoor air quality; lead poisoning; toxic chemicals; vector-borne diseases such as West Nile Virus; contaminated water; mercury poisoning; diesel particulate matter.
 
Oregon Attorney General’s Consumer Hotline: 503-229-5576 or 877-877-9392 (8:30am-4:30pm)  
For questions about a consumer-related issue or to file a complaint against a business. Online Consumer Complaint Form

What to know who represents you? Find your legislators

Neighborhood Safety & Livability

Animal Services 24-hour Call Center: 503-988-7387  
Call to report stray, barking, injured or aggressive animals.Feral Cat Coalition of Oregon: 503-797-2606 Multnomah County Animal Services

Vector Control: 503-988-3464  
Call to report rodent infestations, mosquito breeding grounds.
 
Pest Prevention and Control (rats, mosquitos, bed bugs)

ODFW Wildlife Control Operators Contacts
(commercial, licensed critter-handling services)

Graffiti abatement: 503-823-5860
Works to decrease graffiti in Portland through improved education, prevention and coordination of removal efforts in collaboration with Portland Police Bureau and other community partners.
 
Graffiti Reporting Hotline: 503-823-4TAG / Online graffiti reporting form
PLEASE NOTE: It’s important to remove graffiti as soon as possible after reporting. Your local hardware store can provide advice on effective products.

Liquor License Notification: 503-823-3092
Provides notification to and opportunity for input from neighbors, businesses and community groups on liquor license applications, renewals, and nuisance activities arising from liquor-licensed establishments.
 
Oregon Liquor Control Commission 24-hour liquor outlet complaint line: 503-872-5070
Online Liquor Complaint Form 
Document neighborhood livability/nuisance incidents arising from establishments that serve alcohol.

City Code Violations: 823-CODE (2633) / Online code violation reporting form
Violations can include vehicles, construction without permits, residential and commerical, tree/vegetation, noise and other.
NOTE: Before reporting, refer to the online chart, What is a Violation?

Neighborhood Inspections: 503-823-7306  
To report dilapidated or dangerous building conditions, tall grass, trash in yard, cars parked on yard.

Noise Control: 503-823-7350
Call to report ongoing noise problems.
NOTE: For specific information on what kinds of noises are allowed during what hours, check out the City of Portland’s Noise Code (Title 18).

Street Maintenance and Traffic Safety Issues on City-maintained Streets: Bureau of Transportation

24/7 Street Maintenance & Repair: 503-823-1700 / Email BOMDispatch[at]portlandoregon.gov

Report a sidewalk repair issue: 503-823-1711 / Email sidewalkrepair[at]portlandoregon.gov

Report a Traffic Safety Issue: 503-823-SAFE (7233)

Pothole Hotline: 503-823-BUMP (2867)
More information about potholes and sinkholes

Abandoned Vehicles Hotline: 503-823-7309
Call to report abandoned vehicles with missing or invalid plates, visibly inoperable and stored on the street.

Street Light Outage Hotline: 503-865-LAMP (5267)
Call to report a street light outage or problem.
Online reporting form for street light outage

NW Grocery Association Shopping Cart Retrieval Service: 1-888-55-CARTS

Metro RID Patrol: 503-234-3000  
Call to report illegal dumping.
Online reporting form for illegal dumping.

Police & Security

Emergency Police, Fire, Medical: 9-1-1  
Stop a crime in progress, report a fire, or call for an ambulance.
 
Non-emergency Police: 503-823-3333
Report criminal or suspicious activity or “cold” crime where the suspects have left or there is no suspect information.Southeast Precinct Desk (M–F, 7am–5pm): 503-823-2143
East of SE Cesar Chavez (39th) to I-205, south of I-84. Call to talk to supervisors, specific district officers, or Neighborhood Response Team officers.Drug House Complaint Line: 503-823-DRUGGang Enforcement Team: 503-823-4106  
Call to report activity you think might be gang-related.To obtain copies of police reports: 503-823-0041

Portland Online Crime Reporting
For reporting theft, vandalism (not graffiti–see below), and lost property. 
 
Portland Maps – Crime Mapper  
See crime stats for a defined area of the city.

Portland Parks & Recreation Security: 503-823-5459  
Park Rangers, emergency management.

Resources for Seniors & Disabled Persons

Aging & Disability Resource Connection
SE District Senior Center (Impact Northwest): 503-988-6300
4610 SE Belmont Street
Portland, OR 97215Multnomah County Aging and Disability Services
SE Portland Office: 503-988-3660; TTY 503-988-6026  
Serves seniors and people with disabilities living in Multnomah County south of Burnside, east of Willamette River, and west of 82nd Avenue.
 
Ride Connection: 503-226-0700
Nonprofit providing transportation options for older adults, people with disabilities, and other people in need

Sustainability Links

Portland City Links

Metro Links

Multnomah Co. Links